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Moodle Help

Help with Moodle
What is Moodle?

Moodle is a web-based course management system (CMS) sometimes known as a virtual learning environment (VLE). Moodle software helps professors, teachers, and trainers create and deliver effective online learning to students around the world.

Notre Dame College relies on Moodle for its campus-based courses, as well as its hybrid (a blend of online and on-campus) and online courses. However, the College uses two versions of Moodle. A fully campus-based classroom course uses Moodle version 3.11. This version of Moodle is hosted and supported by our internal IT department, which is different from the one which hosts and supports the online and hybrid learning courses and programs.

It is customary for students taking online and hybrid courses to use the Moodle version 3.10. Although there are similarities to the campus-based Moodle environment, there are notable differences as well. Online Moodle is hosted and supported by our educational partner, Wiley. If you need technical support, please contact Wiley by email (support@learninghouse.com) or phone (800.985.9781).

Moodle for Online Students

Courses that do not meet on campus are considered fully online and can be accessed at https://ndc.learninghouse.com. Use your NDC username and password to access the courses.

Since fully online students may be located anywhere in the world, NDC has provided additional virtual technologies such as Zoom and/or Microsoft Teams where students have access to virtual classrooms, virtual meetings with their instructors and several other technological tools and features.

Help with Moodle for Online Students (version 3.10)

If you need assistance accessing or using Moodle, the guides below can help.

Technical Support

If you are seeking support in any of the following areas please contact Wiley’s IT services by phone 800.985.9781 or email support@learninghouse.com

Wiley provides live support anytime and anywhere from the Moodle portal. 24/7 support is located on Moodle’s homepage in the Help Center section. Students do not have to be logged into Moodle to access help services. Students also have access to chat support and help center articles, located under the Knowledgebase section, in the Help Center section on the Moodle homepage.

Online students have access to technical support both virtually and in-person with the help of our internal IT department and external assistance provided by our educational partner, Wiley. Each support entity has separate responsibilities that work toward the common goal of assisting our students with their online course needs. Please see the individual descriptions below.

Our NDC IT team is here to help! Our IT department provides support for students in the following areas:

  • MyNDC
  • NDC Login Information
  • NDC Email Account
  • Zoom

If you are seeking assistance in any of the following areas please contact our IT department by phone 216.373.5356 or email helpdesk@ndc.edu. Appointments are scheduled on a need-be-basis. If you would like to schedule an in-person appointment please contact their office using the information above.

Our educational partner, Wiley, also provides technical support for students in the following areas:

  • Moodle
  • Online Course Access
  • Course issues (course location, assignment location/submittal, etc.)

Wiley provides live support anytime and anywhere from the Moodle portal. 24/7 support is located on Moodle’s homepage in the Help Center section. Students do not have to be logged into Moodle to access help services. If you are seeking support in any of the following areas please contact Wiley’s IT services by phone 800.985.9781 or email support@learninghouse.com . Students also have access to chat support and help center articles, located under the Knowledgebase section, in the Help Center section on the Moodle homepage.